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CER FRUIT DOO
RIBARI
Complaint Form
Code:
QM 4 F-02
Version:
02
Date:
1.2.2024.
1. COMPLAINANT INFORMATION
Full Name / Organization Name:
*
Address:
City / Country:
Phone:
*
E-mail:
*
Complainant Status (check one):
*
☐ Buyer
☐ Consumer
☐ Supplier
☐ Local Community
☐ Other:
2. SUBJECT OF COMPLAINT
Describe in detail the subject of the complaint (what happened, which product or activity it relates to, where and when it occurred, including all relevant information):
*
3. ADDITIONAL INFORMATION (if applicable)
Batch / Delivery Number (if known):
Product Name:
Location of Incident:
Date of Incident:
4. ATTACHMENTS / EVIDENCE
Description of attachments (if any):
(e.g. photos, reports, lab results, documentation)
Attach documents (images, PDF, DOCX, etc.):
📎 Choose files
Allowed formats: JPG, PNG, GIF, PDF, DOC, DOCX (max 5MB per file)
5. CONSENT AND SIGNATURE
I declare that the information provided is accurate and complete to the best of my knowledge.
Submission Date:
*
Full Name (printed):
*
Signature (enter name for digital signature):
Our organization is committed to the satisfaction of our customers and service users. Therefore, we encourage you to submit any complaint or suggestion arising from our business and cooperation. We will review your complaint/suggestion within 5 working days and send you a written response via email or mail. If we need more time to consider the complaint/suggestion, we will notify you separately and indicate how much additional time we need. The maximum time period for which we will send you a written response is 30 calendar days.
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